Here’s a guest post from Ascanio Pignatelli, an award-winning speaker, workshop facilitator, coach, and author of the upcoming book Engaging Millennials.
Where managing Millennials is concerned, my Inc. colleague Samuel Bacharach puts it best:
In a world in where the social contract between employer and employees has broken down (careers are no longer created within one company, but across several organizations), where hierarchies have been replaced by networks, where products have been replaced by solutions, and where agility has replaced bureaucratic coordination — the way you lead has to change.
Millennials see this new world as second nature. And if you want to attract, retain, and motivate Millennials, you must change your style of leadership.
So how can you better harness the power of the Millennials — and, in fact, every employee — you lead?
Here’s a guest post from Ascanio Pignatelli, an award-winning speaker, workshop facilitator, coach, and author of the upcoming book Engaging Millennials. His company, E3 Solutions, helps executives improve their leadership and communication skills to create more engaging workplaces.
What is the Golden Rule of Leadership?
“Anything is possible in the right environment.”
I’ve successfully applied this principle everywhere in my life and find it’s the key to connecting and engaging with others, especially Millennials. Success is possible only if we do everything right — and, most important, create the right environment for people to succeed.
Companies with the highest employee engagement levels understand that yesterday’s work environment is no longer enough to attract top talent; Millennials play by a different set of rules.
I’m not alone here: A recent report by TINYpulse and several experts I recently interviewed for the book I’m writing seem to agree. I asked them, “Why are companies struggling to engage Millennials, and what do you suggest?”
The report and the experts I interviewed all agree that there are four things Millennials need if they are to be engaged at work.
If your Millennials feel they are not making progress in their own personal development, they will soon become disconnected and seek opportunities elsewhere. “Millennials are rejecting traditional rules about career development and work culture,” explains Ketti Salemme, senior communication manager at TINYpulse. “Rather than wait years for a promotion, Millennials are looking for fast growth.”
Joe Redmond, a director of employee engagement at Olympus Surgical Technologies, concurs. “They want to be promoted at an accelerated rate (not satisfied with the traditional three to five years approach).” He suggests that managers should get their Millennials involved in projects that foster experiential learning and development. Besides creating the engagement and development needed to retain your existing Millennials, you’ll also be attracting new ones.
By now, most of us are well aware that companies with workplaces that foster strong friendships among their employees have far higher engagement rates than those that don’t. This is especially true of Millennials, who are hyper-connected to begin with. Here are five tips to better connect with them.
Give them more face time at work. Regular meetings and continuous feedback boost engagement and performance. Besides, Millennials crave constant interaction and won’t settle for a laissez-faire boss who meets with them only occasionally. Schedule weekly meetings with your Millennials and get their feedback as well. Ask them, “How can I be a better manager?” Then be sincere and take their advice.
Engage them outside of work. Alim Erginoglu, an employee engagement consultant at Towers Watson, makes a great point: “Successful companies connect with their Millennials not only during working hours but outside of work as well. Millennials see work as a place you go to not only to earn money to live, but also to socialize, innovate, learn, and enjoy. In a way, they amalgamate their life with work, and as long as they can do that, they feel engaged. Work does not limit their life but is a part of it.”
Keep it real. Another way to connect with your Millennials is by creating greater trust- and that starts by being more authentic and transparent. Great leaders don’t stress about how they might be perceived and neither should you. Forget about who you think you should be, and just be yourself. As Karl Moore points out in a recent Forbes article: “The better you are at being an authentic leader, the more your Millennial employees will appreciate you.” Like our Caribbean reef shark friends, Millennials can detect a drop of inauthenticity in an Olympic-size pool.
Be vulnerable. If authenticity gains the trust, respect, and appreciation of your Millennials, vulnerability amplifies it. Millennials are the most educated generation ever, and they know we all have the same fears of not being good enough, smart enough, or worthy enough. Ever wonder if Kim Kardashian’s authenticity and rise to galactic stardom had anything to do with each other?
Dare to care. The best managers connect deeply with their Millennial employees by paying attention to what’s important to them. Nicole Cunningham, senior manager of employee experience at Knot Standard, and a Millennial herself, feels that managers are struggling to engage Millennials because “they are failing to focus on what motivates the individual. Although Millennials enjoy working in groups and working collectively with the team, they are individually motivated.” Become a master listener and get to the root of what matters.