Beginning in 2008, Google researchers wanted to understand what makes a manager great at Google. Google sought to identify the common threads among Google’s highest performing managers. Based on internal research, Google then applied its findings to its manager development programs. Over time, Google found that by publicizing and training managers on these central principles, Google experienced improved team outcomes such as turnover, satisfaction and performance. Zack Friedman is Founder & CEO of Make Lemonade, a personal finance comparison site, here is his take on what works for Google.
As Google has grown and evolved, the company also has incorporated employee feedback and refined the central behaviors that make a great manager.
The 10 Behaviors Of A Great Manager
1. Is a good coach
Great managers are not simply great performers. They invest the time and energy to coach others.
Great managers share best practices so that their teams can grow.
2. Empowers team and does not micromanage
Micromanagement is one of the great blunders of poor managers. Give your team space. Be flexible. Sometimes, you just need to get out of their way. No one likes a micromanager.
3. Creates an inclusive team environment, showing concern for success and well-being
Be inclusive. Embrace your team and make them part of the mission. Create an environment where anyone can ask a question, experiment and propose a new idea.
4. Is productive and results-oriented
Results matter, but you need to create a culture in which everyone can thrive to produce the desired results.
Show your team how to produce the results that you want. Don’t just set goals and then expect outcomes.
5. Is a good communicator — listens and shares information
Too many managers fail because they can’t communicate.
Communication is not top-down or unidirectional. It’s essential to be a good listener. Invest the time to get in the arena and listen to your team.
6. Supports career development and discusses performance
Don’t focus on what your team can do for you. Focus on what you can do for them – and how you can work with them to advance the goals and mission of the organization.
Career development is essential – give your team the tools they need to thrive.
Feedback (positive and constructive) is so important – make sure to get it right.
7. Has a clear vision/strategy for the team
Image CREDIT: Sundar Pichai, chief executive officer of Google Inc., smiles during the company’s Cloud Next ’18 event in San Francisco, California, on Tuesday, July 24, 2018. (Photographer: David Paul Morris/Bloomberg)