thought patrolwho are we?

We are leadership advisors who enable organisations to realise their full potential. Our mission is to ‘reframe leadership and humanise the workplace. We achieve this through enabling Stragile™ leadership, culture and strategy. This produces alignment and adaptability, which improves productivity, and innovation, creating sustainable profitability.

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Thought Patrol - Introduction

Mark Bilton - Strategist

How DoWe Deliver?

Based on our Stragile™ Model, we Mentor Leaders, Facilitate Strategy, Advise the C-Suite and Boards, and Speak, to equip leaders and their teams, to navigate a rapidly changing workplace.

strategic planning

Group Facilitation for ‘Strategy Connect’ Strategy Days.

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leader’s mentor

Mentoring for Established and Emerging Leaders.

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leadership advice

Advice for Boards, Owners and Leaders.

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Thought PatrolWhy Us?

Our Purpose: “to enable leaders and their organisations to realise their full potential”. The contemporary business environment challenges conventional leadership practice. Our programs and resources are practical, applicable and relevant to a post-industrial workplace.


Mark Bilton BSc GradDipBus MBA FAICD FAIM

Mark Bilton BSc GradDipBus MBA FAICD FAIM

CEO Advisor | Managing Director

Mark is a Leadership Advisor, Strategist and Speaker. He enables leaders to ‘realise their potential’, and is on a mission to ‘reframe leadership’ and ‘humanise the workplace’.


Managing Partner, Mark Bilton is highly regarded as an international award winning, commercially astute, leader. He brings 20 years’ CEO experience; leadership, culture, and strategic, insights to both the executive’ and board’ tables. A turnaround CEO, his ability to design and implement real world business strategies, adds significant value for all stakeholders. Mark has led multinational organizations through transformational change; companies like Gloria Jeans Coffees, where he oversaw 40 countries, Hagameyer Brands and the Charles Parsons Group.


1. Honour We honour and respect all stakeholders. 2. Passion We are passionate about everything we do. 3. Excellence We strive for excellence at all times. 4. Partnership We partner based on integrity and trust. 5. Integrity We value integrity over convenience. 6. Authentic We remain real and grounded.


1. Know Your Why. Purpose unlocks passion and direction. 2. Respect and Honour. Everyone, regardless of role or relationship, should be treated with honour and respect. 3. Control is an Illusion. Clear vision, direction and empowerment result in momentum. 4. Democratise Information. An organisation with transparency builds trust, understanding and alignment. 5. Culture Unlocks Potential. Invest in your people; your people will invest in your customers; then your customers will invest in you. 6. Innovate and Differentiate. Innovation is not an event it is a cultural imperative. Innovation drives differentiation and success. 7. Simplicity trumps Complexity. The elegant and effective solution is the simple refined from the complex. 8. Humanize the Workplace. Relax and enjoy, we spend a lot of time at work we might as well enjoy it. 9. Clear Strategy. To empower people, you need direction and clear simple milestones; that’s strategy. 10. To Lead is to Serve. Real leadership is an act of service.


1. Speak. Keynote Addresses for Conference, Board and Leadership Team Meetings.

2. Mentor. Leadership Mentoring, for CEOs, CFOs, Business Owners, and Emerging Leaders.

3. Advise. Leadership Advice, for CEOs, CFOs, Business Owners, and Boards.

4. Facilitate. Group Strategic Facilitation, and Leadership Advisory.

Some of our Clients

Based on our Stragile™ Model, we mentor, facilitate, advise and speak, to equip leaders to navigate a rapidly changing workplace.

    • ChannelTLogo
    • VonomofoLogo
    • OrotonLogo
    • GAPLogo
    • BrooksBrothersLogo

what dowe teach?

Our Stragile™ topics enable leaders to navigate a rapidly changing business environment and transform their workplace.


Unlock potential through authentic leadership.


How to create and lead change.


How to create a productive workplace.

Latest Leadership Posts


A 50-Year Study Says These Are 2 of the Most Non-Negotiable Traits a Successful Leader Must Have

Scott Mautz is a Keynote speaker and author of Find the Fire’ and ‘Make It Matter’ @scott_mautz Writing here for, he takes a look at leadership through the lens of Gallup research. We use the Gallup Clifton Strength Finder in all our Mentoring Programs, so we are already big believers in the insights big-data can provide. When it comes to discerning the behaviours and traits of the most successful people, there is no shortage of information available on the topic. And part of being a great leader is a continual improvement mindset, so learning from the right sources is vital, especially given how time-starved any leader is today. So when Scott learned that the polling and research giant Gallup had conducted a 50-year look at the most crucial, no-miss traits a successful leader must have, his eyes and ears lasered in.

Microsoft CEO Satya Nadella Looks for These 2 Traits Before He’ll Hire Anyone

An article by Scott Mautz a Keynote speaker and author of ‘Find the Fire’, caught our eye this week at Thought Patrol. ‘@scott_mautz’ Scott noted that Microsoft is on a roll again under the leadership of CEO Satya Nadella. Scott gave a gave a keynote address at their Redmond, Washington, headquarters in June and was struck by a conversation he had with a few Microsoft leaders at a dinner reception after his talk. They were telling him they’d been doing a lot of hiring of late (given the pace of growth that Microsoft has been experiencing). Scott was curious about what they were looking for in new hires, and what criteria were most important for a job candidate to demonstrate to increase their chances of being hired. Their answer caught his and our attention.

Deloitte Interview: Get Real Boss! Authentic Leadership Interview with Mark Bilton.

Mark Bilton, former global Group MD of Gloria Jean’s Coffees, is on a mission to humanise the workplace and reframe what it means to be a leader.

As MD of Thought Patrol, a leadership advisory business, Mark’s advice is highly sought after by current and aspiring leaders alike. Mark visited Deloitte to host an Innovating with Impact session, during which explained how to unlock our potential as leaders of the future – by adopting ways of working fit for a new age. Following the session, we caught up with Mark to ask him a few questions, read on for our Q&A.

The 1 Rule of Leadership That Will Make Others Want to Follow You.

Here at Thought Patrol, we’re big Marcel Schwantes fans! He’s the Founder and Chief Human Officer, of Leadership From the Core. @MarcelSchwantes. We also get that sometimes it’s the soft sounding leadership traits that are actuallty the most potent in commercial reality. This article originally appeared in and tackles the seemingly soft sounding leadership trait of ‘compassion’. Compassion is a word often used to describe how to approach relationships between family and friends — but should it have a place in your work relationships, too? While some industries favor a more rigid corporate structure, it’s been argued that showing compassion in the workplace is increases employee retention, decreases stress, and even improves health.

8 Ways Leaders Delegate Successfully.

In their book, Hidden Value: How Great Companies Achieve Extraordinary Results with Ordinary People, authors Jeffrey Pfeffer and Charles O’Reilly claim that there is mounting evidence that delegating more responsibility for decision making increases productivity, morale, and commitment, all of which impact company culture. A 2015 Gallup study of the entrepreneurial talents of 143 CEOs on the Inc. 500 list showed that companies run by executives who effectively delegate authority grow faster, generate more revenue, and create more jobs.

Having trouble delegating? These 3 questions can help.

To be an effective leader, you also have to be an effective delegator—but that can be easier said than done.
Stephanie Vozza writing here for deals with an issue we all face as leaders, as she explores Dana Brownlee’s approach to delegation. We all know that we should delegate, but something in us always finds to hard to let go. Here’s a why to ensure it’s done well and we can delegate with more confidence.

what are theexperts saying?

A ‘New Business Environment’, needs a ‘New Leadership Paradigm’.

“Once employees feel challenged, invigorated and productive, their efforts will naturally translate into profit and growth for the organisation.”

Ricardo Semler

CEO, Serco Partners

I think the most productive thing to do during times of change is to be your best self, not the best version of someone else.

Seth Godin

Author, Seth Godin Inc.

Management innovation is going to be the most enduring source of competitive advantage. There will be lots of rewards for firms in the vanguard.

Dr Gary Hamel

Director, MIX

Questions, Comments or Need Coffee?  Connect Here

Please feel free to make contact. We will respond, and are happy to answer any questions you may have.

Address: Suite 1308, 109 Pitt St, Sydney NSW 2000, Australia.

Phone: +61 400768881


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